Ratification of the Agreement

By entering, connecting, using or creating an account on this website and its associated applications on iPhone, iPad, Android, and any mobile application (hereinafter collectively referred to as the 'Platform') including without limitation to any services offered on the Platform, you acknowledge that you have read and understood the following Terms and Conditions (collectively the 'Terms'), including these Terms, terms of our Privacy Policy available at www.cyclama.com. You agree to be bound by them and to comply with all the applicable laws and regulations regarding your use of the Platform. You acknowledge that these Terms constitute a binding and enforceable legal contract between yourself and cyclama.com P.S.C (hereinafter referred to as 'CYCLAMA MART', 'Company', 'we', 'us' , 'our') concerning the use of this Platform. Please read these terms before ordering any items from our application.
You become a user of the Platform ('User' or 'you'), by entering, using, browsing or registering on the Platform. As a User, you agree and undertake to comply with the provisions of these Terms.
You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your Internet connection are aware of these Terms and that they comply with them. By viewing, using, accessing, browsing, or submitting any content or material on the Platform, you agree to these Terms as a binding legal agreement, without limitation or qualification. The term "you" or "You" shall include any person or entity, who views, uses, accesses, browses or submits any content or material to the Platform.
If you do not agree to these Terms, then you may not use the Platform. CYCLAMA MART reserves the right to modify these Terms at any time without prior notice. You agree that each visit you make to the Platform shall be subject to the Terms as displayed, and your continued use of the Platform now or following the modifications in these Terms confirms that you have read, accepted, and agreed to be bound by such modifications.
Our Services

The Platform allows its Users who agree to the Terms to order from its partnered restaurants, vendors, groceries etc. that may be operated by third parties or affiliated companies (hereinafter referred to as the 'Merchants').
The purpose of this Platform is to provide a simple and convenient service to Users, linking them to Merchants in their area for delivery (our 'Service') to order a variety of goods, including prepared meals, beverages, non-prepared food and miscellaneous non-food items (hereinafter collectively referred to as 'Goods'). Interactive options allow Users to build and submit orders at the click of a button. When you place an order from a Merchant, CYCLAMA MART acts as a facilitator on behalf of that Merchant to conclude your order from the Platform and to manage your experience throughout the order processing. We have created the Platform to serve as a marketplace for its Users.
CYCLAMA MART does not sell or interfere in any way in the production of any goods or services produced by the Merchants. What this online market offers to the Users is the ability to search for and find local Merchants that deliver or make these Goods available to their addresses and enable ordering them through this Platform. The Merchants are obligated to comply with the country's local laws, rules, regulations, and standards pertaining to goods and services preparation, sale, marketing ,and safety.
However, it is important for Users to understand that CYCLAMA MART does not in any way independently verify the credentials, representations or products of Merchants, the ingredients or the quality of any products, or that a Merchant complies with applicable laws. Users must make themselves comfortable through information provided by Merchants on the Platform or as requested by Users directly from the Merchants as to the quality and reliability of the Merchants, as well as to their compliance with applicable laws.
We reserve the right, but are not obligated, to restrict or limit the sales of our Goods to any person, geographic region or jurisdiction. Due to the laws in some countries, we shall not offer for sale certain goods, or restricted items to you. Any offer for any Goods made on the Platform is void when it is prohibited by law.
CYCLAMA MART does not in any way guarantee the quality of any Goods or that any Goods complies with applicable laws and does not guarantee matching the list of Goods displayed on the Platform to what is actually provided to the Users. In addition, a Merchant may represent that goods and services preparation is in accordance with special standards, for example (including without limitation) to "organic," "macrobiotic" or allergen-specific standards, for example (including without limitation) "nut-free", "gluten-free", or "lactose-free". However, CYCLAMA MART is not obligated to provide ingredient information or allergen information on the Platform. Further, CYCLAMA MART does not guarantee that the Goods sold by Merchants are free of allergens, unless otherwise required by applicable laws. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact the Merchant before placing an Order on our Platform, as CYCLAMA MART does not independently investigate or verify such representations.

CYCLAMA MART and the Merchants (as the case may be) reasonably endeavor to comply with your special instructions for an Order. However, in some cases where this is not feasible, possible or commercially reasonable, CYCLAMA MART and/or the Merchants reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither CYCLAMA MART nor the Merchants shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.
CYCLAMA MART shall not be liable or responsible for any goods and services offered by Merchants that is unhealthy, is the cause of injury, that is otherwise unacceptable to Users or that does not meet the expectation of Users in any manner.
Users are solely responsible for verifying the accuracy of delivery addresses, and CYCLAMA MART shall have no liability or responsibility for any such erroneous addresses. All goods and services preparation and deliveries are the sole responsibility of the Merchant accepting the order. Please be aware that the Merchant will do everything they can to meet the delivery time specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
Creating an Account for the Platform

A User can create an account on the Platform and can determine their own 'user name' and 'password' which are determined by the User herself/himself. The "user name" is personal to the User and the same 'user name' is not given to two different Users. The 'password' is only known by the user. The user can change the password at any time. It is solely under the responsibility of the user to select and protect the password. CYCLAMA MART is not liable for any problems, which may arise from the use of password. CYCLAMA MART informs the user about the promotions, which take place in the user's area and from which the user may benefit, by emails. CYCLAMA MART may share your username and password with the third party companies for the purpose of providing our Service – for example, the phone number may be shared with the Merchant which deals with take-out goods and services, in order to provide a faster and correct delivery. For the user to connect to the services, which require an Account of the Platform, the user must enter the user name and password. This process is called 'login' to the Platform.
By using this Platform, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your User profile on the Platform or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
You are not allowed to register multiple Accounts for use by the same person. Violation of this clause may result in termination of your account. Users' passwords should be kept confidential at all times and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your Account. If you know or suspect that someone has knowledge of your password, then you should contact us immediately.
You may not use the Platform for any unlawful or unauthorized purpose, including without limitation to:
Distributing any unlawful, libelous, abusive, threatening, harmful, obscene or otherwise objectionable material. Transmitting material that constitutes a criminal offense, results in civil liability or otherwise breaches any laws, regulations or codes of practice.
Interfering with any other persons use or enjoyment of the Platform.
Damaging, disabling or impairing the operation of this Platform or attempting to gain unauthorized access to this Platform or to networks connected to it, through hacking, spoofing or other such similar means.
We expect a device to hold one User account only. We may allow service in such cases but we will not allow the use of promotions.
If you wish to delete your Account, please contact us via the Platform chat feature requesting the same.

How to make an order and how it works

Once you have selected your Goods from the list of your chosen Merchant you will be given the opportunity to submit your order by clicking on the 'Checkout' button (the 'Order'). Please note it is important that you check the information that you enter and correct any errors before clicking on the 'Checkout' button since once you click on this input, errors cannot be corrected. On receipt of your order, the Platform will begin processing your order and we will send an email and message on the final page that your order has been received and sent successfully to the Merchant. Where any payment you make is not authorized you will be returned to the previous page on the Platform and we shall not be obliged to provide the services.
Order Cancellation

You can cancel an order for a full refund until the order has been accepted by the Merchant. In the event that you need to cancel the order after it has been accepted by the Merchant, please contact us via the chat function on the Platform to cancel the order. CYCLAMA MART reserves the right to not issue full or partial refunds if you have canceled the order after it has been accepted.
An order may be subsequently canceled by a Merchant after you have received a confirmation that it has been sent to the Merchant. CYCLAMA MART and our partner Merchants reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. Your order history will only hold your successful orders, and in case of failed online payment, the Order amount will be refunded to your CYCLAMA MART account as CYCLAMA MART credit unless you request a refund to the original source of payment account which will take place within 7-14 days as per your bank.
For non-food vertical orders, any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in anywhere. For the avoidance of doubt non-food vertical orders means any order from a shop under groceries, flowers, electronics, health & beauty.

Delivery

You understand that the available goods offered by CYCLAMA MART may vary from delivery area to delivery area. By entering your delivery address on the Platform, you will see the Merchants that we make available to you at that time. Delivery areas may expand, shrink or change depending on different conditions such as: weather, traffic, situations of force majeure, etc.
Delivery Time
CYCLAMA MART shall deliver your Order to the delivery address provided by you. An estimated delivery time will be provided to you in your email confirmation as well as on the order tracking page. However, delivery times shall vary depending on factors that are not controllable (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders' on the Platform. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.
If your Order contains Tobacco (if applicable) and you or the recipient is or appears to be below the legal age, or fails to provide a valid proof of ID, CYCLAMA MART reserves the right not to deliver your Order to you.
Unsuccessful or Failed Deliveries
Without prejudice to any other clauses in these Terms, in cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:
no one was present or available to receive the Order;
customer was uncontactable despite attempts to reach the customer via the phone number provided;
lack of appropriate or sufficient access to deliver the Order successfully;
lack of a suitable or secure location to leave the Order.
We will contact you via, among others, in-app call or message, or email, to inform the unsuccessful delivery and next steps. In such cases, CYCLAMA MART reserves the right to cancel the Order without refund or remedy to you.
No Show Cancellation
If you remain uncontactable or fail to receive the Order within reasonable time from the time the Order arrives at your delivery address, CYCLAMA MART reserves the right to cancel the Order without refund or remedy to you.
Wrong Order, Missing Order, Defective Items
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via our in-app customer support chat feature immediately. In some cases, CYCLAMA MART may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
Late Delivery
If your Order is significantly delayed from the estimated delivery time, please contact customer support via our in-app customer support chat feature immediately. In some cases, CYCLAMA MART may request for additional information to properly investigate the issue with your Order. If we determine that the Order and/or goods you received is significantly delayed we will compensate you for your Order.
Contactless Delivery
As one of the delivery options, the customer may select (for some of the offered goods) contactless delivery (the delivery of the Order to the front door of a specified delivery address without face-to-face interaction for instance). CYCLAMA MART shall not be liable for theft, damage, contamination and/or other deterioration of the goods that occur after delivery has taken place.
Pick-up Services
Pick-up Process
Where available as indicated on the Platform, you will have the option of collecting your Order in-person directly from the Merchant's premises ("Pick-Up") instead of having the Order delivered to You. Your email confirmation will indicate the time for you to take-out the Order ('Collection Time'). The Merchant will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected. The Merchant agrees to hold the Order for you at the Merchant's premises for no more than a reasonable period of thirty (30) minutes from the Collection Time ('Holding Time') and shall not be obliged to provide the Order to you if you fail to take-out your Order within the Holding Time.
Pick-up Liability
In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to the Merchant, as a recipient of messages for CYCLAMA MART, before leaving the Merchant's premises.
Your Responsibilities
During the use of the services of the Platform, the User accepts and undertakes:
The information provided to us is correct. The User is the only party responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her Account may be terminated.
The User is solely responsible for all personal ideas, opinions, statements set forth by the User while using the services of the Platform, all the files uploaded to the Platform and the personal information sent, and that in no way CYCLAMA MART shall be held liable for these files, not to access any services provided in the Platform unauthorized and in any way other that the one identified by the Platform; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify CYCLAMA MART for all material and moral losses in the event the User does not comply with the aforementioned articles, Cyclama shall not be responsible for any damages which may arise from reading of data belonging to any Users by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the laws of anywhere and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of the Platform live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users.
All of the records or materials obtained by using the services of CYCLAMA MART are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user's computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services of the Platform for any commercial and advertising purposes without obtaining the consent of CYCLAMA MART. CYCLAMA MART may monitor all systems at any time or continuously.
The Platform may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The User himself/herself is responsible for all kinds of acts made under the 'username', The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the Platform or services using a third-party's account/registration without the express consent of the account holder; not to use the Platform for illegal purposes; not to commit any acts of infringement on the Platform or with respect to content on the Platform; not to use the Platform to engage in commercial activities apart from sanctioned use of CYCLAMA MART services; not to copy any content, including, but not limited to Merchant menu content and third-party reviews, for republication in print or online; not to create Merchant reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the Platform; not to attempt to gain unauthorized access to other computer systems from or through the Platform; not to interfere with another person's use and enjoyment of the Platform or another entity's use and enjoyment of the Platform; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the Platform, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Platform or affiliated or linked Platforms (including those of our Merchant partners).
All users who are minors in the jurisdiction in which they reside must have the permission of, and be directly supervised by, their parent or guardian to use the Platform. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the Platform. Credit or Debit cards used in placing orders through the online payment gateway on the Platform must belong to the user. Otherwise, the user must obtain the legal permission from the card owner to perform the transaction.
User Material

Other than personally identifiable information ('Personal Data'), which is covered under the Platform Privacy Policy, any material you transmit or post to this Platform will be considered non-confidential and non-proprietary. the Platform will have no obligations with respect to such material. the Platform and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.
You are prohibited from posting, uploading or transmitting to or from this Platform any material that:
Breaches any applicable local, national or international law;
Is unlawful or fraudulent.
Amounts to unauthorized advertising; or
Contains viruses or any other harmful programs.
You may not misuse the Platform (including by hacking).
Any comments or feedback that you submit through the Platform must not:
Contain any defamatory, obscene or offensive material;
Promote violence or discrimination;
Infringe the intellectual property rights of another person;
Breach any legal duty owed to a third party (such as a duty of confidence);
Promote illegal activity or invade another's privacy;
Give the impression that they originate from us; or
Be used to impersonate another person or to misrepresent your affiliation with another person.
The prohibited acts listed in the above paragraphs are non-exhaustive. You will pay CYCLAMA MART for all costs and damages which it incurs as a result of you breaching any of these restrictions.
CYCLAMA MART will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of the above paragraph.
Guidelines for Reviews

Reviews are approved based on the following criteria:
RELEVANCY
Reviewers must have had an experience with the Merchant firsthand.
ACCEPTABLE CONTENT
CYCLAMA MART is not obligated to approve reviews on the Platform. A subset of the potential reasons for rejection are:
Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non indicative content.
Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.
References to illegal activity or uncorrelated references towards society's traditions and values.
Conflicts of interest: Competing Merchants are not allowed to post negative reviews. Violation of this might result in permanent removal from the Platform.
Allegations of health code violations.
Outdated and obsolete information.
NOT ENDORSED
Reviews are not endorsed by CYCLAMA MART, and do not represent the views of CYCLAMA MART, our parent companies, our subsidiaries. CYCLAMA MART does not assume liability for any review or for any claims, liabilities or losses resulting from any use of the Platform, or information on the Platform.
OWNED BY CYCLAMA MART
Reviews are owned by CYCLAMA MART exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. CYCLAMA MART is under no obligation to pay the author or anyone else for their reviews.
Termination of Agreement

CYCLAMA MART has the right to terminate, suspend or delete your Account and your access to or use of the Platform, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if CYCLAMA MART, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of these Terms. Where appropriate, CYCLAMA MART will give you the opportunity to state your position, before any termination, suspension or deletion of your account.

Restrictions for Non-Personal and Non-Commercial Use

You agree that the consequences of commercial use or re-publication of content or information of CYCLAMA MART may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that CYCLAMA MART will be entitled to temporary and permanent injunctive relief to prohibit such use.
Refund Policy

CYCLAMA MART takes user satisfaction very seriously. In the case of problems with your goods and services order, please contact CYCLAMA MART through our live chat and we will assist you. In appropriate cases, if you have already been billed by CYCLAMA MART on behalf of the Merchant, CYCLAMA MART will issue full or partial refunds. In the following cases: if you did not receive your order or did not receive your order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will take into account relevant factors including the details of the order and do our best to ensure your satisfaction. You will receive your refund as CYCLAMA MART credit on your CYCLAMA MART account unless you request a refund to the original source of payment.
For non-food vertical orders, any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in anywhere. For the avoidance of doubt non-food vertical orders means any order from a shop under groceries, flowers, electronics, health & beauty.